Part Time Cashier/Receptionist

The receptionist / cashier is responsible for the proper reconciliation of repair orders and parts invoices and the collection of money from their business in the dealership and managing of incoming phone calls.


SPECIFIC RESPONSIBILITIES:

Collect the total retail charges from the customer in cash, check, or charge.  Properly document payment on accounting copy of invoice.

Provide the customer with the proper change and/or receipts.

Handle and account for the cash in and out in the assigned money box/drawer.  This must be reconciled at the start and end of each shift.

Control the keys associated with completed repair orders.  Properly secure returned loaner car keys.

At no time is the cashier / reception area to be vacated without another employee overseeing the area for security reasons.

File service accounting and parts copies accordingly.

Complete service scanning each day.  Every piece of paper attached to the repair order must be scanned properly and clearly.

Populate next day's appointments on Service Reception PC/Monitor.

Print next day's service appointment schedule.  Identify and document Sales Person associate with said client.  Hang in Sales Manager's office.

Answer all telephone calls within three (3) rings.  Transfer calls to the person requested or best suited to take the calls.  If individual is unavailable, an offer to transfer to voice mail or take written messages when the needed personnel are not available.  Remember, you must use your name on every incoming phone call.

Be courteous and helpful to all customers and obtain immediate assistance for situations needing management intervention.

Complete the Client Survey with every customer populating the appropriate form.  Additionally, completed the Service Advisors personal follow-up form.



The use of the Internet is provided by the organization to assist employees in obtaining work-related data and information.  Abuse of the Internet access provided by the organization is a violation of company policy.  Please keep personal calls and texting to an absolute minimum.  There is always something to do!

Maintain a level of personal appearance consistent with the standards set by the dealership.  Business Professional dress code is expected by all employees including part time employees.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Perform any other administrative tasks as directed by management.

Automobile Salesperson Job Duties:

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Must Utilize CRM software tool to manage and communicate with client accounts
  
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge

 

Experienced Automotive Technician:

• Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
• Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
• Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
• Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
• Maintains vehicle appearance by cleaning, washing, and painting.
• Maintains vehicle records by recording service and repairs.
• Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Contains costs by using warranty; evaluating service and parts options..
• Updates job knowledge by participating in educational opportunities ( Jaguar Land Rover University training); reading technical publications.
• Accomplishes maintenance and organization mission by completing related results as needed.

Skills/Qualifications: Lifting, Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity, Analyzing Information