Customer Testimonials
Always great service.you always feel welcome and responsive to your needs and problems which they always seem to solve.
Jaguar Willow Grove is the best agency to deal with. The staff is efficient, knowledgeable and extremely pleasant. Love my Jaguar F Pace and love this agency.
Robert Snyder handles all my service needs and does an excellent job. Follow up is great and he makes sure that all work is done to my satisfaction.
Steve in service is always very informative and helpful. He make sure you get the best service experience.
Bob Snyder and the term took care of everything I needed fast and efficiently. Bob always is clear about what needs to be done and the cost. Excellent service
Always timely service. Staff is competent, knowledgeable, and pleasant. We will continue to support them.
Great people and excellent service. Bob Snyder was terrific! The whole experience was very efficient!
I’ve been with this dealership for over 11 years and it has been a very good experience overall.
Great friendly service and went thru everything that needs to be fixed per ask and findings.
Matt was a super sales manager -- just purchased a new car yesterday and definitely a 5 Star Experience!
Friendly, competent, attentive staff. Had my car finished quickly. Steve was excellent to deal with. Would highly recommend
Land Rover Willow Grove did a great job making sure my experience in the service department was beyond satisfactory. The advisor I dealt with was Stephen Wisniewski. He is an excellent advisor. All my inquiries were addressed and once I received my vehicle I was very happy with the work done. I appreciate a trustworthy dealer like willow grove Land Rover. Highly recommend.
Ready for me when I arrived. Welcomed me by name. Efficient and quick service. Very pleasant waiting area. Very pleasant staff.
Very happy with our 2022 Range Rover Evoque purchase from this dealership. Bill Marshall was a great salesmen and he worked hard to get us the best deal possible. We’ll definitely be doing business with this dealership for many years to come.
Bob Snyder was superb. He is always professional, warm, considerate and expert at what he does. My car was finished very quickly, even though I had obtained a last minute appointment. I am always extremely pleased with Bob's accommodating service and gracious treatment of me. Kudos to him!!!!
Great experience with this dealership. Friendly and accommodating staff. Will recommend to friends and family.
I have been dealing with JLR Willow Grove for over ten years and their service has always been top notch and their customer service has been stellar.
Fantastic service with a smile…. Flexible to my work schedule… beautiful loaner cars …and car runs great!!! Steve W was extremely accommodating and Isabella went the extra mile to get me a price proposal on a possible trade in of my F pace
Rob Snyder is the best service advisor ever Courteous and to the point Know him for 12 years and allways ready to help He is a great asset to the dealership
They are professional , courteous, deliver on time , and highly qualified people,,,, would highly recommend! Have dealt w/them for 25 years and will continue to do so !
Very good service department and Joe Egan is the best
Kevin in sales worked hard and was excellent. We drove several different cars and he very patient
I recently purchased a 2021 Jaguar F Pace and whole experience was very pleasant. This is the best dealership I have ever dealt with and would recommend anyone needing efficient and quality service to go here. I was in and out very quickly with my new vehicle. All of my questions were answered and I left feeling confident in my new purchase. Paul was very friendly and down to earth and Kimberly was very patient and informative when i was finalizing my paperwork. Icould not have asked for a better salesman. Thanks Paul and the rest of the Jag Team! Even ...
The folks in service go above and beyond to accommodate my calendar and to explain the service required, any recommendations and what is covered with the service
Great team at the dealership. Our Sales rep Paul Mcgeever was fantastic and recomend you go see him. We bought two vehicles and everything was smooth and made easy.
At Land Rover Willow Grove the service is always great and Joe Egan, Bob Orozco, Bob Snyder and Steve are the best and will always treat me right.
I was very pleased with my visit. Everyone there is courteous and helpful. I would highly recommend this dealership and I will use them for service and future vehicle purchases.
Excellent experience. Brought my Jaguar XJ for scheduled service. Work was done in good time and some warranty work was completed successfully. Loaner car was provided as well. Very pleased with the job.
Bob Snyder is extraordinary in every way. He receives me with great warmth, has mt car inspected with immediacy and provides any transportation that I need. I AM SO APPRECIATIVE OF HIS EXCELLENT ATTENTION. HE IS QUITE SIMPLY "THE BEST" JOAN KOSOVE
From the first test with Paul in follow up to my online inquiry to the final signature on the paperwork it was an outstanding experience. Paul made it simple and efficient. We can’t wait to drive our new F Pace
Work requested was done, cost shown before work completed. Team Kept me updated on the status. Joe was a great service partner. Appreciate the car wash!
I traveled 300+ miles to purchase my Jaguar and the train was late. John was sent a half hour to pick me up. He was a wonderful introduction to the dealership, its family ownership and employees. Kevin was my friendly and straight-forward salesman. He was the same in person as he was on the telephone. Kim and I laughed as we went through the endless pages on the electronic pad. She made necessary changes and then I drove into the dusk to return to southern Virginia. And yes, the price was right and the car was very clean.
Bob was Great service advisor and answered all my questions and concerns. The staff around was very friendly and engaging as well and atmosphere was clean with plenty of refreshments.
Joe Egan was a pleasure to work with. Very friendly and professional. The only issue I have are some of the prices. $250 for an oil change is ridiculous (which I declined) I have chosen to have basic maintenance done with a local mechanic. The service department diagnosed my battery issue and fixed. Completely satisfied with the work done.
The dealership was extremely professional. I was particularly impressed with their customer service and managing the payment process. Overall, the experience was excellent and I plan to do business with Jaguar/Land Rover of Willow Grove in the future.
Always consistent great service.car always returned clean, a loaner is never a problem, Clean and masked to make you feel safe and very healthy
Bob S. Is a class act. Excellent customer service. He cares about his customers and communicates well with updates. I have been working with Bob for a long time and he never disappoints.
Always professional, welcoming and timely. Very pleased with service and support. They always have a loaner car available and are very responsive. Highly recommend for service.
The dealership was easy to find and well known for the sales associates attention to detail. It was easy to find the car that I was looking for and wanted. Our sales associate was Jon M. He was excellent and made sure that all of our questions were answered before we left with our new suv.
Great service, very friendly.On time repair Guarantee and helpful advice on recommended services. Loaner car available in excellent condition as long as the repair takes.
Just picked up my new F pace today. I had a great experience with my sales person Kevin Craun. Very happy with the entire process
This dealership provides excellent service to your vehicle! Their attention to detail is outstanding ! I highly recommend them! If you what your vehicle pampered this is where you need to be!
This was my first experience at The Willow Grove Jaguar. I was greeted outside and assisted with the check in process,.Steve entered my information into the computer and showed me where U could get refreshments. My car was ready in the two hour window that I was told. Everyone was professional, my car was washed inside and out, and I was very pleased with the way I was treated.
Made easy appointment for service and wanted to wait. Joe got me in at 7:30 and work was completed by 9:30. Work was done right at quoted price and good advice on needed service
On my 1st call I knew I wanted to work with Jon McGeehan.He offer information on the E Pace in his inventory that I bought. When I arrived to see the vehicle it was in front ready to go. His instructions on the features where clear and easy to understand.
Excellent and courteous service. Addressed one problem to my satisfaction; ordered part for other issue. Advised part may arrive on Tuesday, and would arrange to fix without making another appointment.
The best car buying experience I’ve ever had, by far. Paul and Kim are great! If you are in the market for a Jag or a Rover, I would definitely recommend them!
Thank you Joe! I appreciate your help and advice while servicing my car! Overall the dealership is well accommodating and seems well organized. It was nice to get prompt responses and be in good communications with Joe. Thank you all! And good luck with your reconstruction!
This is my second SUV and Matt is the reason why. Always a pleasure doing business with him Trustworthy that’s Matt also love the service at Willow Grove I will be back
I am very satisfied with the service that I get from Jaguar Willow Grove and particularly with Steve my service coordinator. I have had several Jaguars in the past and had a few serviced here but this is the best expeience I have had.
As a representative of an exceptional automotive brand Jamal Johnson affords his clients an equally exceptional sales experience. Beginning with the first handshake one can expect a relaxed, comfortable and capable journey to vehicle delivery. This is the second occasion I have had the good fortune to work with Jamal and the Willow Grove Land Rover/Jaguar team, needless to say my future business is assured. To Jamal, and rest I’d the Willow Grove family, thank you. See you again soon.
Excellent service department-from the service advisor to the mechanic. 5 stars. True professionals who are there to help. They make the service process easy.
Was very happy with work performed. Work was done on time and in accordance with estimate of costs. I was also happy with the loaner car provided. A good experience overall.
The entire process was professional, honest. There was a mistake with the finance rate, however, it was corrected doing the final part of the sale. The online sales rep, the in-house sales rep and the finance manager were excellent.
Kevin is an excellent sales representative, He was very knowledgeable and courteous to me. I absolutely love my 2020 Jaguar XE… Kevin is the one to speak with when interested in purchasing your dream car!!
I am a first time customer to this dealership and from the time I came in till the time the car was completed I was kept informed. I would recommend this dealership to any Jaguar owner
This was my second lease from jaguar willow grove, Jay got me a great deal and was quick and efficient with pricing to meet my expectations.
Jamaal Johnson was an absolute pleasure to work with. We came in, shared what we were looking for and he delivered simply put! We have went through the car buying experience quite a bit, and we can honestly say our experience with Jamaal has been the best one yet. We left the dealership feeling like we bought what we wanted rather than feeling as we’d been bamboozled. Jamaal is quite the professional, very easy to talk to, very attentive to customer needs and all around Outstanding! Because of our experience with Jamaal we wouldn’t hesitate returning to this ...
Jamall was great to work with. Helped me pick out exact car that I wanted and made sure got the best deal possible. Really worked to understand what I was looking for in the car I wanted.
Scott and his team took care of every last detail of my Jaguar purchase. And my mom's too. And about a dozen of my friends. This dealership is 100% always professional and classy.
Car looked wonderful when it was ready, having been washed and vacuumed. Needed the car by 1:30 and they had it ready in plenty of time. Much appreciated.
Jamaal was great throughout the process! I didn’t feel pressured at all. He took the time to go over all options with me and find the perfect car for myself and my family
Everyone was very professional, especially Jamaal, who also exhibited courageous patience while we explored all the options. He was determined to make it work. We did and i am very satisfied
My experience was great. Painless. Got the car I wanted for the price I wanted. Jamaal was very informative and friendly and courteous and knowledgeable and respectful. Jamaal was very knowledgeable about the vehicle I wanted and he assured me that making my purchase would be a great decision. I highly recommend Jamal if interested in buy a new car.
Jamaal took the time to make the experience easy and enjoyable. He Went out of his way to thoroughly explain all the features as well
The replacement was carried out under warranty. It was very efficiently done with prompt polite service. I was kept well informed of the progress. Very pleased.
Most professional organization. People who answer the phone, service managers, check in tech, repair team are all friendly and thorough. I highly recommend this dealer.
I have been researching and reviewing the Range Rover Velar since it was introduced in the U.S. I went into the dealership just to check it out in person... for comfort and IRL feel of the vehicle. Jamaal met me with a warm smile and sincere desire to assist me. He did just that. Jamaal showed me their inventory and the ins and outs of my desired vehicle. There was zero pressure to buy... only honest interest in my needs. As it turns out. They had a 2019 Demo that happened to be the color and model I was looking ...
Jamaal is an excellent sales associate. We purchased our dream Range Rover Velar. He was knowledgeable, respectful and worked with us on all levels. A huge thank you for making our dream a reality!!!
My experience was great. Painless. Got the car I wanted for the price I wanted. None of the car salesman nonsense you hear about. Genuine guy and didn’t occupy my entire day. I highly recommend him! Thanks again jamaal
steve was great service was great with concierge very great i have 1 bmw 2 mercedes and this jag just wash car when returning that’s what msb provides
Finding a salesman in the auto industry is never an easy task. Jay however made my buying experience extremely pleasant. He was very accommodating and made sure I left the dealership a happy customer. Jay was very easy to communicate with and went to great lengths to ensure everyone was satisfied. I highly recommend him when buying your next vehicle!
Jamaal was a great sales person my experience with him was outstanding he has done everything in his power to help me make great choices & also great deals I will strongly recommend anyone who’s interested in purchasing a Jaguar to request Jamaal
I went in without an appointment because of a noise in my car over the weekend. They were able to fix that problem and when I said I needed to make an inspection appt they did that while a was there! Very accommodating!
Jamaal was very informative and friendly and courteous and knowledgeable and respectful of us and very helpful.he also work with you. A great guy
Today my husband and I visited Range Rover Willow Grove with the soul purpose of turning in our Range Rover which was at lease end. While there we happened upon Jamaal and test drove a few car literally just for fun while they did the close out of my old Range. My husband wanted me to try the Velar since the price tag was more "fiscally responsible" and as expected, it was not the car for me. I decided to walk around the lot to see what other fun things they had and fell head over heels in ...
Jamaal Johnson was my sales person, I had an amazing experience. Jamaal was friendly and informative from start to finish. Thank you for a great experience.
Jamaal is the best. He is friendly and very knowledgeable. He patiently helped us make a decision between two vehicles; never rushing or pushing us. The finance manager Chris was also wonderful. From start to finish, the team made our transaction satisfying and memorable.
As a seasoned and experienced car buyer, salespeople/dealers tend to not like me; often times, I have a deeper understanding of the finance aspect than they would like. Being located 3 hours away & after researching the most reasonable dealers online, I came across Willow Grove & Jamaal. Jamaal completely lived up to all the online commendations. Jamaal listened carefully to my needs/concerns and responded with patience & understanding. Even after a few rounds of back & forth on pricing, he was able to work with me to get a win-win deal. I arranged to pick up the vehicle ...
I can’t fully explain how helpful they were (it would be a mini biography lol) most especially Jamal Johnson and I can’t forget Kim Dane in finance!!! Patience beyond belief. Tho I went there for a car other than a Jaguar or Land Rover.... I might seriously consider getting a Land Rover in the future FROM THEM!!! I would absolutely recommend getting your next car from here... and ask for Jamal (Jay)!!! Maybe mention ATS to him... they might give you the gist of an amusing story ;)...
...honest, straight forward and bends over backwards to make sure your service experience is top notch. I've been fortunate enough to have him on the other side of the counter for around eight years. He's the best!
Jay was incredibly helpful and well informed about the specs on the RR and made the ordering process so easy, I've had RR's for 15 years and Jay was by far the best sales person. He got me a great deal too.
Jay is very friendly and helpful. Great person with great service. I like him a lot. Definitely one of the best sales I have ever met before.
The entire team was incredibly helpful and gave us a great price. Someone came to our house a couple weeks after purchase to ensure we knew how to use everything. We expect to utilize concierge pickup service for future regular maintenance.
Always a great experience and I am now on my 4th Jaguar. Belinda did an excellent job! I would highly recommend Jaguar Willow Grove and intend to make further purchases in the future
First of all an amazing, friendly and down to the earth attitude does matter to welcome anyone at your door! And we were lucky enough to have the Best. “Jamaal Jay Johnson” very efficient, knowledgeable and he knows what customer wants! Made customer for life time! Thanks to Jamaal! You made the whole process so easy for us. Kimberly got done all paperwork so quick and smooth. The ever best dealer place know how to deal on their best level!
Jamaal Johnson couldn't have been any more helpful! I walked in and walked out with my new Land Rover with the help of the best, professional who knew what was the best for me. Thank you Jamaal!
Its a shame that we were unable to make a purchase through Jamaal at this time. Perhaps in the future will have the opportunity for our paths to cross once again . As I stated to Jamaal the name of the game is to quietly move forward and Illegitimi non carborundum. The man has class. Best for the future, Guy Quigley
My name is Stanton Wright and I recently had the opportunity to work with Jamaal on a deal. Never have I had the privilege of working with such a straight forward, professional demeanor individual as Jamaal. He tells you like it is and goes above and beyond to help you into the vehicle of your dreams. Jamaal makes you feel so comfortable and listens to your needs. When you leave him, you know you’ve gotten a truly good and honest deal. If you’re in the market for a car from this dealer, Jamaal is the guy you definitely ...
Great customer service always putting me first. The dealership went above and beyond to make it happen. Jaguar so much better than a BMW or Mercedes.
My experience with Jay and Jaguar was outstanding. Jay was optimistic, personable and was very transparent from the initial phone call to me driving off the lot with a new Jaguar XE. I was really impressed with his patience. He showed me all the features in the car and metrophacially explained them when needed. We had to wait for the underwriter which is a part of the process which during that time, we ended up talking about our families, friends, values and beliefs. At one point Jay gave me a tour of the lot to get some fresh air. I ...
I can say that JLRWG gained our partnership because of the great care and thoughtfulness with which Jamaal Johnson showed my wife and brother-in-law. They visited the dealership in hopes of simply gaining a better understanding about the F-Pace and Jamaal walked through answering their questions but also did so in a consultative way where he was obviously interested in gaining our business but also in ensuring that after we left the showroom that the entire experience was a positive one. Since I was unable to join during the initial visit, Jamaal emailed and texted me all the information that ...
From my first conversation with Jamaal about the car I was considering; to walking out the door with new keys in hand 3 months later, this was honestly the best car buying experience I ever had! There must be 100’s of dealerships between where I live in NYC and Willow Grove, Pa.....but from my first interaction with Jamaal, I knew I was going to him when it was time to make my purchase. Jamaal was very knowledgeable and I immediately trusted him. Since I was not really certain about what I wanted in a car, his instincts and suggestions were ...
Jamaal is absolutely the best! I came in with loads of questions, very skeptical, and extremely nervous. Jamaal was not only informative, but EXTREMELY patient. He offered suggestions and explained everything in plain language, which made everything easy to understand. I have to say, with Jamaal's assistance this was the best dealership experience I have ever encountered. If you are at Willow Grove Jaguar, ask for Jamaal. You will not be disappointed!
Jamaal was an awesome salesman and I would recommend him to anyone...he was very attentive, responsive and very knowledgeable about the vehicle. Jamaal clearly explained all the vehicle options to me.