Customer Testimonials
Joe Eagan is exceptional with his customer service skils,always helps me out with what ever I need assistance with
Scott and Jon bent over backwards to assist us and in the end we love our new truck! Definitely the best experience we've ever had at a dealership. Thank you both so much
Gary was helpful after a shaky start about picking up my car, loaners in short supply. All services were completed and inspection done. Very happy!!
Great service. Nice selection of used vehicles. Quick response and took care of all the details as an out of state buyer.
This was the first time that I brought my JAG in for service. I must say I was extremely impressed. I loved the video of the overview of my car and what was completed. I would highly recommend buying a jag. This is my first one, but I absolutely love it
This is my third vehicle purchased here and the second with Jon. He was attentive and patient. Kimberly the person that handles the admin paperwork work was awesome . I would recommend this dealership
Service was great, my service person was very knowledgeable and extremely professional during the entire process.
Great experience. Bob made sure the car was fixed properly and returned on time . The car was returned with the problem solved and showroom clean!
This Land Rover dealership folks focused on my needs such as time I needed to get a vehicle turned around with a trade-in spent more time doing paperwork and sitting around, was in and out of there very quickly Tri like they understood that and made it a priority for them.
I received excellent service. The salesperson Kevin was extremely helpful when I purchased my Jaguar XF. With the decrease in inventory of Jaguar XFs in the region, he located the car that I wanted. I highly recommend Kevin and Jaguar Land Rover Willow Grove.
Best dealership. I would go to another dealership for any work on a car. The service manager MrSnyder is the best by far
Hands down best dealership in the tristate area.. impeccable service and customer service.. Highly recommend for all your car service needs!
This service department is amazing the guys are the best customer oriented .Fabulous experience that day . They deliver a type of service I never experienced before . A short video of them doing a full diagnosis of your car with a full explanation of each area that required work. I was flawed. As a Jaguar Owner for 30 years and having bought and used cars in three different states this was a truly one time Wow experience. They are superstars !!! Georgia Donovan Upper Black Eddy PA
What a great service department! From the moment I’m greeted as I pull my car in, up to when I drive my car away and every step between, they do everything to ensure comfort, and keeping me informed. Repairs are always extremely well done, and I know that my car is totally roadworthy after having it serviced here.
Dealership is awesome to work with. Service department is the best! Fair, honest, and always courteous!
I experienced friendly and efficient customer service. I was satisfied with the service of my vehicle
Sales person went above and beyond and they actually negotiated in the car. Once negotiated the purchase was quick and easy
One of the Best Jaguar/Land Rover dealerships in the East coast. Not only in customer service in Every aspect from service to sales. But most importantly in follow through of service and respect of the customers, by doing everything they can for them.
Going to Jaguar Land Rover willow Grove was the best choice, staff there are awesome, I will definitely referring family and friends.
Contact at willow Grove jaguar was very helpful. Checked to see if car was still under warranty without my asking. Made repairs promptly and provided loaner car .this my second jaguar from willow Grove ,and thinking of buying a third
Very pleased with the service. Paul truly took the time explained in depth the car features. Great experience!!! Thank you Paul.
Timely, efficient. Explained the work being done. Made loaner car available. Expensive. Pleasant staff that kept me informed
What a great experience. From the first call until the vehicle was delivered to my driveway out of state, was perfect!!! I loved the email that had the original winder sticker, the carfax report, the warranty report, the CPO report and the report that showed all the work the service department had done to get it inspected
Friendly, knowledgeable and efficient service from Jon (sales) and Kimberly (finance) made my new car purchase a very pleasurable experience.
This dealership is Attentive, knowledgeable and very friendly. They explained everything without being pushy. Highly recommend this dealership!
My service advisor was Joe Egan. He's always friendly, courteous, accommodating, knowledgeable and helpful. When I leave my car with Joe, I know it's in great hands. On a recent visit, Joe went above and beyond to locate a part for me, and he promised prompt delivery. As always, Joe came through and the part arrived the following week. Joe is one of the reasons why we're longtime customers of Jaguar Willow Grove, and we will continue to be.
Have always been very satisfied with my service experience at Jaguar Willow Grove. Communications with reps are clear, and work is completed in a timely manner and well performed.
One thing I must say is that Gary the service advisor is alway great and helpful when ever I bring my vehicle there for service. We need more guys like him and he know how to treat a customer.
Friendly and fast service. Making an appointment was easy and fit my schedule. I appreciated the car wash.
Great service, fast and timely. Staff, Stephen ( service), Rick (parts) went out of their way to.support me and address all issued! Thanks!!!
This was our third time purchasing from Jaguar Land Rover Willow Grove. We were warmly greeted and taken care of by John Varghese. From beginning to end, John was a pleasure to work with. My husband and I highly recommend John and Jaguar Land Rover Willow Grove. Thank you John! Jean and Ed
Great service, Very friendly, facility is the best I have been in. Will go back.
Always great service.you always feel welcome and responsive to your needs and problems which they always seem to solve.
Jaguar Willow Grove is the best agency to deal with. The staff is efficient, knowledgeable and extremely pleasant. Love my Jaguar F Pace and love this agency.
Robert Snyder handles all my service needs and does an excellent job. Follow up is great and he makes sure that all work is done to my satisfaction.
The absolute worst. You end up paying for their mistakes after made by Nick who is the new car sales manager. He ends up threatening you and saying that he’ll take the car away if you don’t do something that he screwed up on after already receiving the vehicle. He also makes it seem that he did you a favor by discounting a vehicle when it was in his benefit to sell. Blames everyone around him except for himself and leaves the consumer responsible paying extra already after receiving the vehicle. Very one sided dealership focused on not ... Read More DealerRater - Aug 31, 2022
Steve in service is always very informative and helpful. He make sure you get the best service experience.
Bob Snyder and the term took care of everything I needed fast and efficiently. Bob always is clear about what needs to be done and the cost. Excellent service
Always timely service. Staff is competent, knowledgeable, and pleasant. We will continue to support them.
They are charging $20,000 over msrp! claim to be using products from Zurich car care, which gets an F rating. It is less than $500 worth of horrible products that they are trying to justify a $20,000 price gouge. Stay far away
Great people and excellent service. Bob Snyder was terrific! The whole experience was very efficient!
I’ve been with this dealership for over 11 years and it has been a very good experience overall.
Great friendly service and went thru everything that needs to be fixed per ask and findings.
Matt was a super sales manager -- just purchased a new car yesterday and definitely a 5 Star Experience!
Friendly, competent, attentive staff. Had my car finished quickly. Steve was excellent to deal with. Would highly recommend
I understand I was very rushed and in a hurry I feel like they could’ve done a little more reaching out though. Very clean and organized, I feel like their financing papers could’ve been a little better a little more up-to-date. Not everyone has a computer or a tablet but everybody has a phone! Hopefully when I’m not so rushed and trying to figure out my whole life at once
Land Rover Willow Grove did a great job making sure my experience in the service department was beyond satisfactory. The advisor I dealt with was Stephen Wisniewski. He is an excellent advisor. All my inquiries were addressed and once I received my vehicle I was very happy with the work done. I appreciate a trustworthy dealer like willow grove Land Rover. Highly recommend.
Ready for me when I arrived. Welcomed me by name. Efficient and quick service. Very pleasant waiting area. Very pleasant staff.
Very happy with our 2022 Range Rover Evoque purchase from this dealership. Bill Marshall was a great salesmen and he worked hard to get us the best deal possible. We’ll definitely be doing business with this dealership for many years to come.
Bob Snyder was superb. He is always professional, warm, considerate and expert at what he does. My car was finished very quickly, even though I had obtained a last minute appointment. I am always extremely pleased with Bob's accommodating service and gracious treatment of me. Kudos to him!!!!
Great experience with this dealership. Friendly and accommodating staff. Will recommend to friends and family.
I have been dealing with JLR Willow Grove for over ten years and their service has always been top notch and their customer service has been stellar.
Fantastic service with a smile…. Flexible to my work schedule… beautiful loaner cars …and car runs great!!! Steve W was extremely accommodating and Isabella went the extra mile to get me a price proposal on a possible trade in of my F pace
Rob Snyder is the best service advisor ever Courteous and to the point Know him for 12 years and allways ready to help He is a great asset to the dealership
They are professional , courteous, deliver on time , and highly qualified people,,,, would highly recommend! Have dealt w/them for 25 years and will continue to do so !
Very good service department and Joe Egan is the best
Kevin in sales worked hard and was excellent. We drove several different cars and he very patient
I recently purchased a 2021 Jaguar F Pace and whole experience was very pleasant. This is the best dealership I have ever dealt with and would recommend anyone needing efficient and quality service to go here. I was in and out very quickly with my new vehicle. All of my questions were answered and I left feeling confident in my new purchase. Paul was very friendly and down to earth and Kimberly was very patient and informative when i was finalizing my paperwork. Icould not have asked for a better salesman. Thanks Paul and the rest of the Jag Team! Even ... Read More DealerRater - Jun 4, 2021
The folks in service go above and beyond to accommodate my calendar and to explain the service required, any recommendations and what is covered with the service
Great team at the dealership. Our Sales rep Paul Mcgeever was fantastic and recomend you go see him. We bought two vehicles and everything was smooth and made easy.
At Land Rover Willow Grove the service is always great and Joe Egan, Bob Orozco, Bob Snyder and Steve are the best and will always treat me right.
I was very pleased with my visit. Everyone there is courteous and helpful. I would highly recommend this dealership and I will use them for service and future vehicle purchases.
Excellent experience. Brought my Jaguar XJ for scheduled service. Work was done in good time and some warranty work was completed successfully. Loaner car was provided as well. Very pleased with the job.
Bob Snyder is extraordinary in every way. He receives me with great warmth, has mt car inspected with immediacy and provides any transportation that I need. I AM SO APPRECIATIVE OF HIS EXCELLENT ATTENTION. HE IS QUITE SIMPLY "THE BEST" JOAN KOSOVE
From the first test with Paul in follow up to my online inquiry to the final signature on the paperwork it was an outstanding experience. Paul made it simple and efficient. We can’t wait to drive our new F Pace
Work requested was done, cost shown before work completed. Team Kept me updated on the status. Joe was a great service partner. Appreciate the car wash!
I traveled 300+ miles to purchase my Jaguar and the train was late. John was sent a half hour to pick me up. He was a wonderful introduction to the dealership, its family ownership and employees. Kevin was my friendly and straight-forward salesman. He was the same in person as he was on the telephone. Kim and I laughed as we went through the endless pages on the electronic pad. She made necessary changes and then I drove into the dusk to return to southern Virginia. And yes, the price was right and the car was very clean.
Bob was Great service advisor and answered all my questions and concerns. The staff around was very friendly and engaging as well and atmosphere was clean with plenty of refreshments.
Joe Egan was a pleasure to work with. Very friendly and professional. The only issue I have are some of the prices. $250 for an oil change is ridiculous (which I declined) I have chosen to have basic maintenance done with a local mechanic. The service department diagnosed my battery issue and fixed. Completely satisfied with the work done.
The dealership was extremely professional. I was particularly impressed with their customer service and managing the payment process. Overall, the experience was excellent and I plan to do business with Jaguar/Land Rover of Willow Grove in the future.
Absolutely horrible service department. We have had one bad experience after another with the service department- from not doing the job that the car goes in for, to the car coming back filthy or damaged. Very sad and upsetting. This service department doesn’t live up to the Jaguar name.
Always consistent great service.car always returned clean, a loaner is never a problem, Clean and masked to make you feel safe and very healthy
Bob S. Is a class act. Excellent customer service. He cares about his customers and communicates well with updates. I have been working with Bob for a long time and he never disappoints.
Always professional, welcoming and timely. Very pleased with service and support. They always have a loaner car available and are very responsive. Highly recommend for service.
The dealership was easy to find and well known for the sales associates attention to detail. It was easy to find the car that I was looking for and wanted. Our sales associate was Jon M. He was excellent and made sure that all of our questions were answered before we left with our new suv.
Great service, very friendly.On time repair Guarantee and helpful advice on recommended services. Loaner car available in excellent condition as long as the repair takes.
Just picked up my new F pace today. I had a great experience with my sales person Kevin Craun. Very happy with the entire process
This dealership provides excellent service to your vehicle! Their attention to detail is outstanding ! I highly recommend them! If you what your vehicle pampered this is where you need to be!
This was my first experience at The Willow Grove Jaguar. I was greeted outside and assisted with the check in process,.Steve entered my information into the computer and showed me where U could get refreshments. My car was ready in the two hour window that I was told. Everyone was professional, my car was washed inside and out, and I was very pleased with the way I was treated.
Made easy appointment for service and wanted to wait. Joe got me in at 7:30 and work was completed by 9:30. Work was done right at quoted price and good advice on needed service
On my 1st call I knew I wanted to work with Jon McGeehan.He offer information on the E Pace in his inventory that I bought. When I arrived to see the vehicle it was in front ready to go. His instructions on the features where clear and easy to understand.
Excellent and courteous service. Addressed one problem to my satisfaction; ordered part for other issue. Advised part may arrive on Tuesday, and would arrange to fix without making another appointment.
The best car buying experience I’ve ever had, by far. Paul and Kim are great! If you are in the market for a Jag or a Rover, I would definitely recommend them!
Thank you Joe! I appreciate your help and advice while servicing my car! Overall the dealership is well accommodating and seems well organized. It was nice to get prompt responses and be in good communications with Joe. Thank you all! And good luck with your reconstruction!
This is my second SUV and Matt is the reason why. Always a pleasure doing business with him Trustworthy that’s Matt also love the service at Willow Grove I will be back
I am very satisfied with the service that I get from Jaguar Willow Grove and particularly with Steve my service coordinator. I have had several Jaguars in the past and had a few serviced here but this is the best expeience I have had.
As a representative of an exceptional automotive brand Jamal Johnson affords his clients an equally exceptional sales experience. Beginning with the first handshake one can expect a relaxed, comfortable and capable journey to vehicle delivery. This is the second occasion I have had the good fortune to work with Jamal and the Willow Grove Land Rover/Jaguar team, needless to say my future business is assured. To Jamal, and rest I’d the Willow Grove family, thank you. See you again soon.
Excellent service department-from the service advisor to the mechanic. 5 stars. True professionals who are there to help. They make the service process easy.
Was very happy with work performed. Work was done on time and in accordance with estimate of costs. I was also happy with the loaner car provided. A good experience overall.
The entire process was professional, honest. There was a mistake with the finance rate, however, it was corrected doing the final part of the sale. The online sales rep, the in-house sales rep and the finance manager were excellent.
Kevin is an excellent sales representative, He was very knowledgeable and courteous to me. I absolutely love my 2020 Jaguar XE… Kevin is the one to speak with when interested in purchasing your dream car!!
I am a first time customer to this dealership and from the time I came in till the time the car was completed I was kept informed. I would recommend this dealership to any Jaguar owner
This was my second lease from jaguar willow grove, Jay got me a great deal and was quick and efficient with pricing to meet my expectations.
Jamaal Johnson was an absolute pleasure to work with. We came in, shared what we were looking for and he delivered simply put! We have went through the car buying experience quite a bit, and we can honestly say our experience with Jamaal has been the best one yet. We left the dealership feeling like we bought what we wanted rather than feeling as we’d been bamboozled. Jamaal is quite the professional, very easy to talk to, very attentive to customer needs and all around Outstanding! Because of our experience with Jamaal we wouldn’t hesitate returning to this ... Read More DealerRater - Nov 21, 2019
Jamall was great to work with. Helped me pick out exact car that I wanted and made sure got the best deal possible. Really worked to understand what I was looking for in the car I wanted.
Scott and his team took care of every last detail of my Jaguar purchase. And my mom's too. And about a dozen of my friends. This dealership is 100% always professional and classy.
Car looked wonderful when it was ready, having been washed and vacuumed. Needed the car by 1:30 and they had it ready in plenty of time. Much appreciated.
Jamaal was great throughout the process! I didn’t feel pressured at all. He took the time to go over all options with me and find the perfect car for myself and my family
Everyone was very professional, especially Jamaal, who also exhibited courageous patience while we explored all the options. He was determined to make it work. We did and i am very satisfied
My experience was great. Painless. Got the car I wanted for the price I wanted. Jamaal was very informative and friendly and courteous and knowledgeable and respectful. Jamaal was very knowledgeable about the vehicle I wanted and he assured me that making my purchase would be a great decision. I highly recommend Jamal if interested in buy a new car.