Customer Testimonials
They really excel in excellent customer service from the moment you walk in the door.
Incredible! I looked into MANY dealers. They were the most knowledgeable and friendly. Defender paradise!
Yet again this service department has proven that they are not only truly professional but also understand the fundamental that JLR owners are very individual and they go over and beyond to take that into account in their interactions with us, their customers. I took my truck in for what we hoped would be a quick job, but they quickly realised they needed extra parts and put me in a loaner before I could blink so that my day wasn't disturbed unduly.
Great and timely service. My service coordinator, Robert Synder, was great to work with and he kept me informed and up to date on service progress.
Everything about this dealership is exceptional. I was using them for service last 2 years, and they are always perfect. A few days ago I decided to go there just to loosely explore the possibility of upgrading my 4 -cylinder F Pace to a 6 cylinder. From beforenI walked in, my sales guide Inna Panchanko was professional, and when there she was absolutely exceptional!. Because a Saturday, the banks took a little longer, and Inna professionally cared for me, wanted to get to know "the person". She is new, and was amazing answering all of my questions. The entire team of ... Read More DealerRater - May 13, 2026
Great service team doing excellent work. Highly recommended.the dealership. Always provided me with superior service and I love the fact that they keep intouch as the work progresses.
Professional, timely and friendly staff. I received a tour of the dealership since it was my first time visiting. The team helped me to understand the services were needed and answered any questions before I had to ask.
Great place to take your car to for an repair and get the job done right
Friendly, thorough, caring and knowledgeable team. Communications were amazing from drop off to pick up. My service rep. Michelle was amazing in every way. This was the first visit and I will be returning again for sure!
Very helpful. Easy to work with pleasant people. Friendly knowledgeable. Fast responses to all correspondences.
I’ve been a customer at Willow Grove LR since 2014. My 2022 SUV needed service with a part that wasn’t immediately available. Willow Grove set me up with a loaner and kept me updated on my vehicle’s status every step of the way. Very satisfied with the level of communication. Service has improved noticeably. Special compliment to Michelle for the extra effort to make the repair a positive experience.
The service staff were easy to deal with and did everything discussed in the time promised.
Service is quick and easy. Professional, friendly staff takes the sting out of car service.
Outstanding and sincere customer service starting from the GM all the way along the line. Even though Princeton is a bit closer for me I travel here as I have always had great experiences with sales and service.
I am beyond frustrated with my experience at this Land Rover dealership. Over the past year, my car has been in their service department five to six times for the exact same issue. Each visit, they kept my vehicle for weeks—sometimes over two months—claiming they were attempting to locate the problem. Every time they returned the car to me, the issue resurfaced within a month, and I was right back in their service bay.
For nearly every visit, my warranty covered the repairs. I personally paid thousands of dollars once, but the dealership also put through thousands in ... Read More DealerRater - Dec 11, 2025
This dealer provides exceptional service. I never have to worry about them damaging my car. This is the only Jaguar dealer that I will take my car to because I always get the car back better than I left it.
Nick, Matt and the entire team was excellent to work with. They provided top level service from start to finish. Buying our new Defender was seamless. We had another car serviced and their service team held the bar high. I can’t recommend this team and dealership enough! Five star all the way!
Jessie provided us outstanding service! He and his colleagues stayed late so that we could leave with our car that night!
UPDATED:
I got a call from the general manager, Scott, after this review has posted, looking to resolve this issue and "make things right". After a brief conversation, and explanation of the defect, we came to a mutually agreeable resolution. A follow up appointment was scheduled, and loaner was provided. All issues were resolved as discussed, under warranty, and I picked up my car the next day. xxxxxxto Joe for keeping on top of it. I am still deducting a star from this review, as this whole run around could have been avoided altogether on day one, saving ... Read More DealerRater - Oct 3, 2025
Best service dept and advisors for your Land Rover !! Show urgency and updates regularly with you
My experience is always great. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations.
The sales and service teams are excellent. My recent service with Bob was great. Thank you for your continued great service!
Everyone in this dealership from sales, service and finance is professional, courteous and knowledgeable. My experience with each of these departments has been friendly, supportive and fair.
Gary is always great to work with and always keep me updated as to the status of my car
Ryan is an incredible sales rep- he went way above and beyond for me. He put my interest ahead of his own. Best experience at a car dealership ever!
Worked with Gary he was attentive and kept me updated every step of the way with my service
Solid service department. Bob Snyder makes the whole process efficient, smooth and transparent. Also, it’s a great place to buy a previously owned Land Rover.
Joe Eagan is exceptional with his customer service skils,always helps me out with what ever I need assistance with
Scott and Jon bent over backwards to assist us and in the end we love our new truck! Definitely the best experience we've ever had at a dealership. Thank you both so much
Gary was helpful after a shaky start about picking up my car, loaners in short supply. All services were completed and inspection done. Very happy!!
Great service. Nice selection of used vehicles. Quick response and took care of all the details as an out of state buyer.
This was the first time that I brought my JAG in for service. I must say I was extremely impressed. I loved the video of the overview of my car and what was completed. I would highly recommend buying a jag. This is my first one, but I absolutely love it
This is my third vehicle purchased here and the second with Jon. He was attentive and patient. Kimberly the person that handles the admin paperwork work was awesome . I would recommend this dealership
Service was great, my service person was very knowledgeable and extremely professional during the entire process.
Great experience. Bob made sure the car was fixed properly and returned on time . The car was returned with the problem solved and showroom clean!
This Land Rover dealership folks focused on my needs such as time I needed to get a vehicle turned around with a trade-in spent more time doing paperwork and sitting around, was in and out of there very quickly Tri like they understood that and made it a priority for them.
I received excellent service. The salesperson Kevin was extremely helpful when I purchased my Jaguar XF. With the decrease in inventory of Jaguar XFs in the region, he located the car that I wanted. I highly recommend Kevin and Jaguar Land Rover Willow Grove.
Best dealership. I would go to another dealership for any work on a car. The service manager MrSnyder is the best by far
Hands down best dealership in the tristate area.. impeccable service and customer service.. Highly recommend for all your car service needs!
This service department is amazing the guys are the best customer oriented .Fabulous experience that day . They deliver a type of service I never experienced before . A short video of them doing a full diagnosis of your car with a full explanation of each area that required work. I was flawed. As a Jaguar Owner for 30 years and having bought and used cars in three different states this was a truly one time Wow experience. They are superstars !!! Georgia Donovan Upper Black Eddy PA
What a great service department! From the moment I’m greeted as I pull my car in, up to when I drive my car away and every step between, they do everything to ensure comfort, and keeping me informed. Repairs are always extremely well done, and I know that my car is totally roadworthy after having it serviced here.
Dealership is awesome to work with. Service department is the best! Fair, honest, and always courteous!
I experienced friendly and efficient customer service. I was satisfied with the service of my vehicle
Sales person went above and beyond and they actually negotiated in the car. Once negotiated the purchase was quick and easy
One of the Best Jaguar/Land Rover dealerships in the East coast. Not only in customer service in Every aspect from service to sales. But most importantly in follow through of service and respect of the customers, by doing everything they can for them.
Going to Jaguar Land Rover willow Grove was the best choice, staff there are awesome, I will definitely referring family and friends.
Contact at willow Grove jaguar was very helpful. Checked to see if car was still under warranty without my asking. Made repairs promptly and provided loaner car .this my second jaguar from willow Grove ,and thinking of buying a third
Very pleased with the service. Paul truly took the time explained in depth the car features. Great experience!!! Thank you Paul.
Timely, efficient. Explained the work being done. Made loaner car available. Expensive. Pleasant staff that kept me informed
What a great experience. From the first call until the vehicle was delivered to my driveway out of state, was perfect!!! I loved the email that had the original winder sticker, the carfax report, the warranty report, the CPO report and the report that showed all the work the service department had done to get it inspected
Friendly, knowledgeable and efficient service from Jon (sales) and Kimberly (finance) made my new car purchase a very pleasurable experience.
This dealership is Attentive, knowledgeable and very friendly. They explained everything without being pushy. Highly recommend this dealership!
My service advisor was Joe Egan. He's always friendly, courteous, accommodating, knowledgeable and helpful. When I leave my car with Joe, I know it's in great hands. On a recent visit, Joe went above and beyond to locate a part for me, and he promised prompt delivery. As always, Joe came through and the part arrived the following week. Joe is one of the reasons why we're longtime customers of Jaguar Willow Grove, and we will continue to be.
Have always been very satisfied with my service experience at Jaguar Willow Grove. Communications with reps are clear, and work is completed in a timely manner and well performed.
One thing I must say is that Gary the service advisor is alway great and helpful when ever I bring my vehicle there for service. We need more guys like him and he know how to treat a customer.
Friendly and fast service. Making an appointment was easy and fit my schedule. I appreciated the car wash.
Great service, fast and timely. Staff, Stephen ( service), Rick (parts) went out of their way to.support me and address all issued! Thanks!!!
This was our third time purchasing from Jaguar Land Rover Willow Grove. We were warmly greeted and taken care of by John Varghese. From beginning to end, John was a pleasure to work with. My husband and I highly recommend John and Jaguar Land Rover Willow Grove. Thank you John! Jean and Ed
Great service, Very friendly, facility is the best I have been in. Will go back.
Always great service.you always feel welcome and responsive to your needs and problems which they always seem to solve.
Jaguar Willow Grove is the best agency to deal with. The staff is efficient, knowledgeable and extremely pleasant. Love my Jaguar F Pace and love this agency.
Robert Snyder handles all my service needs and does an excellent job. Follow up is great and he makes sure that all work is done to my satisfaction.
The absolute worst. You end up paying for their mistakes after made by Nick who is the new car sales manager. He ends up threatening you and saying that he’ll take the car away if you don’t do something that he screwed up on after already receiving the vehicle. He also makes it seem that he did you a favor by discounting a vehicle when it was in his benefit to sell. Blames everyone around him except for himself and leaves the consumer responsible paying extra already after receiving the vehicle. Very one sided dealership focused on not ... Read More DealerRater - Aug 31, 2022
Steve in service is always very informative and helpful. He make sure you get the best service experience.
Bob Snyder and the term took care of everything I needed fast and efficiently. Bob always is clear about what needs to be done and the cost. Excellent service
Always timely service. Staff is competent, knowledgeable, and pleasant. We will continue to support them.
They are charging $20,000 over msrp! claim to be using products from Zurich car care, which gets an F rating. It is less than $500 worth of horrible products that they are trying to justify a $20,000 price gouge. Stay far away
Great people and excellent service. Bob Snyder was terrific! The whole experience was very efficient!
I’ve been with this dealership for over 11 years and it has been a very good experience overall.
Great friendly service and went thru everything that needs to be fixed per ask and findings.
Matt was a super sales manager -- just purchased a new car yesterday and definitely a 5 Star Experience!
Friendly, competent, attentive staff. Had my car finished quickly. Steve was excellent to deal with. Would highly recommend
I understand I was very rushed and in a hurry I feel like they could’ve done a little more reaching out though. Very clean and organized, I feel like their financing papers could’ve been a little better a little more up-to-date. Not everyone has a computer or a tablet but everybody has a phone! Hopefully when I’m not so rushed and trying to figure out my whole life at once
Land Rover Willow Grove did a great job making sure my experience in the service department was beyond satisfactory. The advisor I dealt with was Stephen Wisniewski. He is an excellent advisor. All my inquiries were addressed and once I received my vehicle I was very happy with the work done. I appreciate a trustworthy dealer like willow grove Land Rover. Highly recommend.
Ready for me when I arrived. Welcomed me by name. Efficient and quick service. Very pleasant waiting area. Very pleasant staff.
Very happy with our 2022 Range Rover Evoque purchase from this dealership. Bill Marshall was a great salesmen and he worked hard to get us the best deal possible. We’ll definitely be doing business with this dealership for many years to come.
Bob Snyder was superb. He is always professional, warm, considerate and expert at what he does. My car was finished very quickly, even though I had obtained a last minute appointment. I am always extremely pleased with Bob's accommodating service and gracious treatment of me. Kudos to him!!!!
Great experience with this dealership. Friendly and accommodating staff. Will recommend to friends and family.
I have been dealing with JLR Willow Grove for over ten years and their service has always been top notch and their customer service has been stellar.
Fantastic service with a smile…. Flexible to my work schedule… beautiful loaner cars …and car runs great!!! Steve W was extremely accommodating and Isabella went the extra mile to get me a price proposal on a possible trade in of my F pace
Rob Snyder is the best service advisor ever Courteous and to the point Know him for 12 years and allways ready to help He is a great asset to the dealership
They are professional , courteous, deliver on time , and highly qualified people,,,, would highly recommend! Have dealt w/them for 25 years and will continue to do so !
Very good service department and Joe Egan is the best
Kevin in sales worked hard and was excellent. We drove several different cars and he very patient
I recently purchased a 2021 Jaguar F Pace and whole experience was very pleasant. This is the best dealership I have ever dealt with and would recommend anyone needing efficient and quality service to go here. I was in and out very quickly with my new vehicle. All of my questions were answered and I left feeling confident in my new purchase. Paul was very friendly and down to earth and Kimberly was very patient and informative when i was finalizing my paperwork. Icould not have asked for a better salesman. Thanks Paul and the rest of the Jag Team! Even ... Read More DealerRater - Jun 3, 2021
The folks in service go above and beyond to accommodate my calendar and to explain the service required, any recommendations and what is covered with the service
Great team at the dealership. Our Sales rep Paul Mcgeever was fantastic and recomend you go see him. We bought two vehicles and everything was smooth and made easy.
At Land Rover Willow Grove the service is always great and Joe Egan, Bob Orozco, Bob Snyder and Steve are the best and will always treat me right.
I was very pleased with my visit. Everyone there is courteous and helpful. I would highly recommend this dealership and I will use them for service and future vehicle purchases.
Excellent experience. Brought my Jaguar XJ for scheduled service. Work was done in good time and some warranty work was completed successfully. Loaner car was provided as well. Very pleased with the job.
Bob Snyder is extraordinary in every way. He receives me with great warmth, has mt car inspected with immediacy and provides any transportation that I need. I AM SO APPRECIATIVE OF HIS EXCELLENT ATTENTION. HE IS QUITE SIMPLY "THE BEST" JOAN KOSOVE
From the first test with Paul in follow up to my online inquiry to the final signature on the paperwork it was an outstanding experience. Paul made it simple and efficient. We can’t wait to drive our new F Pace
Work requested was done, cost shown before work completed. Team Kept me updated on the status. Joe was a great service partner. Appreciate the car wash!
I traveled 300+ miles to purchase my Jaguar and the train was late. John was sent a half hour to pick me up. He was a wonderful introduction to the dealership, its family ownership and employees. Kevin was my friendly and straight-forward salesman. He was the same in person as he was on the telephone. Kim and I laughed as we went through the endless pages on the electronic pad. She made necessary changes and then I drove into the dusk to return to southern Virginia. And yes, the price was right and the car was very clean.
Bob was Great service advisor and answered all my questions and concerns. The staff around was very friendly and engaging as well and atmosphere was clean with plenty of refreshments.
Joe Egan was a pleasure to work with. Very friendly and professional. The only issue I have are some of the prices. $250 for an oil change is ridiculous (which I declined) I have chosen to have basic maintenance done with a local mechanic. The service department diagnosed my battery issue and fixed. Completely satisfied with the work done.
The dealership was extremely professional. I was particularly impressed with their customer service and managing the payment process. Overall, the experience was excellent and I plan to do business with Jaguar/Land Rover of Willow Grove in the future.
Absolutely horrible service department. We have had one bad experience after another with the service department- from not doing the job that the car goes in for, to the car coming back filthy or damaged. Very sad and upsetting. This service department doesn’t live up to the Jaguar name.
Always consistent great service.car always returned clean, a loaner is never a problem, Clean and masked to make you feel safe and very healthy
Bob S. Is a class act. Excellent customer service. He cares about his customers and communicates well with updates. I have been working with Bob for a long time and he never disappoints.