Today I had service and my advisor was Steve...he was very friendly and personable...there was even someone else that worked there that was engaging...I didn't catch his name but it didn't matter because he was personable as well making it another great customer experience
This is my second Range Rover from Jaguar Land Rover in Willow Grove. I’ve always had excellent service. Matt Petro goes above and beyond to ensure a great experience. Highly recommend!
Always timely service. Staff is competent, knowledgeable, and pleasant. We will continue to support them.
Great group up there bob snyders the best got me out real fast
5 stars for the team at Willow Grove. Loved Pierre and would highly recommend him. We love our experience so much, we retuned the next day to buy another car! Excellent customer service, knowledgeable and super friendly team.
Great people and excellent service. Bob Snyder was terrific! The whole experience was very efficient!
I’ve been with this dealership for over 11 years and it has been a very good experience overall.
Great friendly service and went thru everything that needs to be fixed per ask and findings.
Matt was a super sales manager -- just purchased a new car yesterday and definitely a 5 Star Experience!
Customer Service on point.
Friendly, competent, attentive staff. Had my car finished quickly. Steve was excellent to deal with. Would highly recommend
I was very happy with the service and the communication. I was surprised that they did not wash the vehicle before I picked it up
They were fast, professional and polite
We walked in and Jon greeted us and from that point it was amazing! I/we don’t like salesy people (we are both in sales) and he listened and was very knowledgeable. We didn’t think we were buying on Saturday, just looking. But you had the car and the color we wanted and Jon made it happen. We are more than pleased!
They took care of the problems that I had and were very courteous
Land Rover Willow Grove did a great job making sure my experience in the service department was beyond satisfactory. The advisor I dealt with was Stephen Wisniewski. He is an excellent advisor. All my inquiries were addressed and once I received my vehicle I was very happy with the work done. I appreciate a trustworthy dealer like willow grove Land Rover. Highly recommend.
Great service! I highly recommend Jaguar Land Rover Willow Grove.
Excellent service and communication. Everyone is always friendly and polite!
Ready for me when I arrived. Welcomed me by name. Efficient and quick service. Very pleasant waiting area. Very pleasant staff.
Excellent service and friendly staff.
Very happy with our 2022 Range Rover Evoque purchase from this dealership. Bill Marshall was a great salesmen and he worked hard to get us the best deal possible. We’ll definitely be doing business with this dealership for many years to come.
Wonderful and courteous employees, very helpful and attentive, price was a little steep.
Very efficient and professional service throughout the servicing of my F-Pace. Extremely impressive. Would never take my car elsewhere for servicing work. Nice people to deal with.
Very good experience, each contact the staff went above and beyond to leave me with a positive experience. Job well done Land Rover Willow Grove
Bob Snyder was superb. He is always professional, warm, considerate and expert at what he does. My car was finished very quickly, even though I had obtained a last minute appointment. I am always extremely pleased with Bob's accommodating service and gracious treatment of me. Kudos to him!!!!
They keep you very informed as to what is going on with your car while in their possession and any and all costs.
Courteous thorough attentive service
Great experience with this dealership. Friendly and accommodating staff. Will recommend to friends and family.
Great service. They went above and beyond to explain what was done a d what needed to be serviced in the near future. We discussed trade in options as well. ive been with them 5-6yrs. it's time for an upgrade. My original sales person was Steve Heath, he's super.long after my purchase I can still call him for advice.
Always excellent service.
Very nice stayed late to complete a deal, everyone was helpful and willing to work with us. Made the experience very easy & stress free. I would definitely use them again in the future 🙂
I have been dealing with JLR Willow Grove for over ten years and their service has always been top notch and their customer service has been stellar.
Amazing customer service!!
I go to your location because of Bob Snyder. He is the BEST.
My dealings with Kevin were exemplary he explained the process and the car kept us entertained as the time ticked by with end of the month appointments. The show room was clean well stocked and comfortable. The only negative aspects was the length of time the process took we were there for 3.5 hours on a Friday afternoon evening
Service does a great job and I appreciate that they come and get and drop off my truck
Good service department and usually able to get a loaner
Fantastic service with a smile…. Flexible to my work schedule… beautiful loaner cars …and car runs great!!! Steve W was extremely accommodating and Isabella went the extra mile to get me a price proposal on a possible trade in of my F pace
Rob Snyder is the best service advisor ever Courteous and to the point Know him for 12 years and allways ready to help He is a great asset to the dealership
Excellent Service! I would recommend to friends and Family.
They are professional , courteous, deliver on time , and highly qualified people,,,, would highly recommend! Have dealt w/them for 25 years and will continue to do so !
Very good service department and Joe Egan is the best
I had an excellent car buying experience at Land Rover Willow Grove. Everyone is welcoming, polite and know their stuff. The place was clean and comfortable
Kevin in sales worked hard and was excellent. We drove several different cars and he very patient
Steve and Kevin are both the best
John was great to deal woth
Paul was great to work with! 10+ stars!!!
Reputable machinery and better customer service, Joe is Awesome!
Friendly and efficient. Service could not be easier.
I recently purchased a 2021 Jaguar F Pace and whole experience was very pleasant. This is the best dealership I have ever dealt with and would recommend anyone needing efficient and quality service to go here. I was in and out very quickly with my new vehicle. All of my questions were answered and I left feeling confident in my new purchase. Paul was very friendly and down to earth and Kimberly was very patient and informative when i was finalizing my paperwork. Icould not have asked for a better salesman. Thanks Paul and the rest of the Jag Team! Even ...
The folks in service go above and beyond to accommodate my calendar and to explain the service required, any recommendations and what is covered with the service
Until this last year, we usually only drove another brand. We bought our second Land Rover. Service has been impeccable! That other brand was never at this level!! I’d rate them on a 1 - 10 scale as a solid 15!
Bob in service does a great job taking care of my car. He even calls you the next day to check on my vehicle
Nice experience. Friendly and knowledgeable staff
Great team at the dealership. Our Sales rep Paul Mcgeever was fantastic and recomend you go see him. We bought two vehicles and everything was smooth and made easy.
Great service and responsiveness
At Land Rover Willow Grove the service is always great and Joe Egan, Bob Orozco, Bob Snyder and Steve are the best and will always treat me right.
I was very pleased with my visit. Everyone there is courteous and helpful. I would highly recommend this dealership and I will use them for service and future vehicle purchases.
Excellent experience. Brought my Jaguar XJ for scheduled service. Work was done in good time and some warranty work was completed successfully. Loaner car was provided as well. Very pleased with the job.
Great experience and knowledgeable staff
Great Service with a warm & friendly atmosphere
That are all friendly and provide a good service.
Bob Snyder is extraordinary in every way. He receives me with great warmth, has mt car inspected with immediacy and provides any transportation that I need. I AM SO APPRECIATIVE OF HIS EXCELLENT ATTENTION. HE IS QUITE SIMPLY "THE BEST" JOAN KOSOVE
Pierre delivered my car from PA to Long Island in a snowstorm. He was so friendly and energetic after his long trip. Pierre spent time explaining all the features of my new car. What a sweetheart. If he were in NY, I’d send all my friends his way. :))
Our sales rep, Pierre Noel couldn’t have been more pleasant and helpful. Also managers were very interested in our experience in their facility Our transfer of cars went without any surprises.
The best dealer in the area. Joe Egan is the best service rep in the world
From the first test with Paul in follow up to my online inquiry to the final signature on the paperwork it was an outstanding experience. Paul made it simple and efficient. We can’t wait to drive our new F Pace
Very accommodating and ease of getting your car looked at and taken care of would recommend highly
Work requested was done, cost shown before work completed. Team Kept me updated on the status. Joe was a great service partner. Appreciate the car wash!
I traveled 300+ miles to purchase my Jaguar and the train was late. John was sent a half hour to pick me up. He was a wonderful introduction to the dealership, its family ownership and employees. Kevin was my friendly and straight-forward salesman. He was the same in person as he was on the telephone. Kim and I laughed as we went through the endless pages on the electronic pad. She made necessary changes and then I drove into the dusk to return to southern Virginia. And yes, the price was right and the car was very clean.
Polite Quick Accommodating
Bob was Great service advisor and answered all my questions and concerns. The staff around was very friendly and engaging as well and atmosphere was clean with plenty of refreshments.
Joe Egan was a pleasure to work with. Very friendly and professional. The only issue I have are some of the prices. $250 for an oil change is ridiculous (which I declined) I have chosen to have basic maintenance done with a local mechanic. The service department diagnosed my battery issue and fixed. Completely satisfied with the work done.
The dealership was extremely professional. I was particularly impressed with their customer service and managing the payment process. Overall, the experience was excellent and I plan to do business with Jaguar/Land Rover of Willow Grove in the future.
Very courteous and professional. Followed up with all the details.
Always consistent great service.car always returned clean, a loaner is never a problem, Clean and masked to make you feel safe and very healthy
Service Center is very thorough.Joe Egan extremely accommodating.
Bob S. Is a class act. Excellent customer service. He cares about his customers and communicates well with updates. I have been working with Bob for a long time and he never disappoints.
Always professional, welcoming and timely. Very pleased with service and support. They always have a loaner car available and are very responsive. Highly recommend for service.
The dealership was easy to find and well known for the sales associates attention to detail. It was easy to find the car that I was looking for and wanted. Our sales associate was Jon M. He was excellent and made sure that all of our questions were answered before we left with our new suv.
Great service, very friendly.On time repair Guarantee and helpful advice on recommended services. Loaner car available in excellent condition as long as the repair takes.
Just picked up my new F pace today. I had a great experience with my sales person Kevin Craun. Very happy with the entire process
This dealership provides excellent service to your vehicle! Their attention to detail is outstanding ! I highly recommend them! If you what your vehicle pampered this is where you need to be!
We were treated in a respectful manner by everyone we interacted with. No pressure put on us and no excessive sales pitch. The sales people worked with us and understood our concerns which we really appreciated.
This was my first experience at The Willow Grove Jaguar. I was greeted outside and assisted with the check in process,.Steve entered my information into the computer and showed me where U could get refreshments. My car was ready in the two hour window that I was told. Everyone was professional, my car was washed inside and out, and I was very pleased with the way I was treated.
Made easy appointment for service and wanted to wait. Joe got me in at 7:30 and work was completed by 9:30. Work was done right at quoted price and good advice on needed service
The employee Joe was very helpful to me. He kept me informed during every aspect of the repairs. Everything was explained to me before the work was completed.
Excellent Service and friendly staff.
Very professional! Quick and quality work! Thanks a million! Simply amazing!
On my 1st call I knew I wanted to work with Jon McGeehan.He offer information on the E Pace in his inventory that I bought. When I arrived to see the vehicle it was in front ready to go. His instructions on the features where clear and easy to understand.
Joe was nice and made sure he explain all details
Excellent and courteous service. Addressed one problem to my satisfaction; ordered part for other issue. Advised part may arrive on Tuesday, and would arrange to fix without making another appointment.
Excellent customer service from sales and the service department. Staff is friendly and polite, and the check in and check out process is quick and efficient.
The best car buying experience I’ve ever had, by far. Paul and Kim are great! If you are in the market for a Jag or a Rover, I would definitely recommend them!
Thank you Joe! I appreciate your help and advice while servicing my car! Overall the dealership is well accommodating and seems well organized. It was nice to get prompt responses and be in good communications with Joe. Thank you all! And good luck with your reconstruction!
This is my second SUV and Matt is the reason why. Always a pleasure doing business with him Trustworthy that’s Matt also love the service at Willow Grove I will be back
I am very satisfied with the service that I get from Jaguar Willow Grove and particularly with Steve my service coordinator. I have had several Jaguars in the past and had a few serviced here but this is the best expeience I have had.
As a representative of an exceptional automotive brand Jamal Johnson affords his clients an equally exceptional sales experience. Beginning with the first handshake one can expect a relaxed, comfortable and capable journey to vehicle delivery. This is the second occasion I have had the good fortune to work with Jamal and the Willow Grove Land Rover/Jaguar team, needless to say my future business is assured. To Jamal, and rest I’d the Willow Grove family, thank you. See you again soon.
Excellent service department-from the service advisor to the mechanic. 5 stars. True professionals who are there to help. They make the service process easy.
Was very happy with work performed. Work was done on time and in accordance with estimate of costs. I was also happy with the loaner car provided. A good experience overall.